Contact
Email info@abenteuergeist.com and include “FlapUps” in the subject. Please describe what happened, your iPhone model and iOS version. Do not send passwords, full payment details or camera recordings.
Camera or movement tracking
- Place your iPhone upright on a stable support, facing you from the side.
- Keep your whole body visible and use a clear, well-lit space.
- Open iPhone Settings → Apps → FlapUps → Camera and enable access.
- Return to FlapUps and tap Restart camera. The round starts as soon as the camera tracks your movement.
Camera frames are processed on your device and are not recorded or uploaded. Stop exercising if anything hurts.
Subscription access
If you already paid but access is missing, make sure you use the same Apple Account, open FlapUps’s subscription screen and tap Restore Purchases. You can manage or cancel an Apple subscription in iPhone Settings → your name → Subscriptions or at Apple’s subscription page.
Sign-in help
Use Continue with Apple or Continue with Google. If the sign-in window is interrupted, close it and try again with a stable internet connection. Sign in with the same method you originally used so your private progress stays attached to the correct account.
Delete your account
In FlapUps, open Profile → Settings → Delete account and confirm. This permanently removes your FlapUps account and associated progress. It does not cancel an Apple subscription, which must be canceled separately through Apple. If you cannot access the app, email us from the address associated with your account.
Privacy and terms
Read the Privacy Policy and Terms of Use. Privacy requests can be sent to info@abenteuergeist.com.